Right-Click ComboFix.exe and select Run as administrator to run the programme.

For instructions, please refer to the following link.

Temporarily disable your anti-virus software.

Please download ComboFixand save the file to your Desktop.

Note: Please read through these instructions before running ComboFix.

You mean there's a message stating your copy of Windows is not genuine? When did this appear? Please let me know how you wish to proceed, and if you have any questions.īUt I see that is very nasty as my window is not considered non genuine

Where to draw the line? When to recommend a format and reinstall?.

When should I re-format? How should I reinstall?.

Please read the following articles for more information. Many experts in the security community believe that once infected with this type of malware, the best course of action is to reformat the hard drive and reinstall the Operating System. This is due to the nature of the infection, which allows the attacker complete control over the computer. Whilst the identified infection(s) can be removed, there is no way to guarantee that your computer will be trustworthy again. Please read the following for more information: How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud? Consider these accounts already compromised.īanking and credit card institutions should be notified of the possible security breach immediately. Please disconnect your computer from the internet immediately. If your computer was used for online banking, has credit card information or other sensitive data, using a non-infected computer/device you should immediately change all account information (including those used for banking, email, eBay, paypal, online forums, etc). One or more of the identified infections is known to use a backdoor, that allows attackers to remotely control your computer, download/execute files and steal critical system, financial and personal information.

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